Payment terms

These payment terms are part of the HealthChorus terms of use. HealthChorus is operated by Research and Metric Corporation ("we", "us"). By taking part in surveys and studies you agree to these terms.

1. How you earn

• Points are earned for your profile, the daily question and pre-screeners. Points raise your member level. They are not money and cannot be cashed out unless we say so in writing.
• Survey cash is earned for each paid survey you complete and is added to your cash balance.
• Study rewards are earned for focus groups, interviews, product tests and online communities you qualify for. The amount is shown in your invitation before you accept.

2. Approval

Every reward is checked before it is approved. We confirm that the survey or study was completed in full, that your answers meet our quality standards, and, where needed, that the research client has accepted the completion. Most rewards are approved quickly; some take longer while the client reviews the results.

You can follow each reward in your account, where it shows as pending, approved or paid.

3. When you are paid

Many rewards, including instant pay for studies, are paid as soon as they are approved or within a few days. However, payment can take up to 90 days from the date of approval, for example while a client completes its own checks or a payment provider processes the transfer. The date of approval is the date your reward changes to approved in your account.

If a payment has not arrived 90 days after approval, please contact us and we will look into it.

4. Cashing out

• You can request a cash out once your approved cash balance reaches $100. Elite members can cash out from $50.
• Payments are made by PayPal, gift card or the other methods shown in your account. Available methods can vary by country.
• Rewards are shown in US dollars unless your invitation says otherwise. Your payment provider may convert the amount into your currency at its own rate.
• We do not charge fees. Your payment provider may charge its own fees.

5. Your payment details

Please keep your payment details, such as your PayPal email address, correct and up to date. We are not responsible for payments sent to details you entered incorrectly. Gift card codes are sent to the email address on your account.

6. When a reward can be withheld

To keep the panel fair for members and clients, we may withhold, reverse or cancel a reward if:

• more than one account is used by the same person, or the account details are false;
• the country or other profile details you gave are not true, or a VPN or proxy was used to hide your location;
• answers are rushed, copied, inconsistent or made by automated tools;
• the research client rejects the completion for quality reasons; or
• these terms or the terms of use are broken.

If we withhold a reward we will tell you why, and you can ask us to review the decision.

7. Taxes

You are responsible for any tax due on rewards you receive under the law of your country.

8. Changes to these terms

We may update these payment terms. If a change affects you, we will tell you by email or in your account before it takes effect. Rewards already approved are paid under the terms that applied when they were approved.

9. Questions

For questions about a payment, email support@healthchorus.com and include the date and name of the survey or study.